http://regs.aspect.12hna.com/2010/q1/voice-webcast-dmg/ Thu, 09 Sep 2010 12:19:11 +0100 WebGen + FeedCreator 1.7.2-ppt Mon, 28 Jun 2010 19:31:34 +0100 http://regs.aspect.12hna.com/2010/q1/voice-webcast-dmg/ On-Demand Webcast Mon, 28 Jun 2010 19:31:34 +0100 en_232_84_0 http://regs.aspect.12hna.com/2010/q1/voice-webcast-dmg/ The Critical Role of Voice Self Service in Achieving 2010 Goals - A Benchmark Study On-Demand Webcast Voice self service has long been essential for the success of contact centers, but according to a recent benchmark study conducted with more than 100 enterprises worldwide, senior management increasingly views these applications as critical for helping to improve customer service and cut operational expenses. View this webcast to hear Donna Fluss, president of DMG Consulting, share insights and recommendations from this benchmark study. Also, learn why 67 percent of survey participants are considering SaaS-based, or on-demand, voice self service offerings, and hear case studies of companies successfully using these technologies. * indicates a required field First Name *   Last Name *   Work Phone *   E-mail *   What is your functional area within the organization? * Please Choose.. Business Management Unified Communications Enterprise Messaging Enterprise IT Contact Center - Service Contact Center - Collections Contact Center - Sales Contact Center - IT Operations Customer Experience R & D Telephony CRM Clinical Healthcare Marketing Sales Web/Social Media Procurement Human Resources IT Support/Help Desk Finance Legal Administrative Consultant Other What is your level within the organization? * Please Choose.. 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Yes No What is your budget for this project? * Please Choose.. 0-10K 10K-50K 50K-100K 100K-500K 500K-1M >1M Budget Available/Formulating No Budget What is the timing of your project? * Please Choose.. 0-3 months 4-6 months 7-9 months 10-12 months >12 months No planned project Already deployed, we need consulting services How many agents are in your contact center? * Please Choose.. >1,000 501-1,000 151-500 75-150 1-74 No Agents Our organization is a current Aspect: Please Choose.. Customer Partner We do not have a relationship with Aspect Please have an Aspect representative contact me to discuss my project.   Yes I would like to receive more information from Aspect on the following area(s): Unified Communication Services Unified Communication Software Mon, 28 Jun 2010 19:31:34 +0100 en_233_84_0